Refund Policy
1. Booking Confirmation
A booking is confirmed only upon receipt of the required advance payment.
2. Booking Amount
The booking amount is non-refundable. However, it may be transferred to another available batch within the same flying season, subject to availability and OrangeLife’s approval.
3. Cancellation by Participant
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More than 30 days before the course: Booking amount remains non-refundable, but the booking may be rescheduled.
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15–30 days before the course: Up to 50% of the amount paid may be adjusted towards a future batch, at the discretion of OrangeLife.
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Less than 15 days before the course or in the event of a no-show: No refund or adjustment will be provided.
4. Weather Policy
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Paragliding is a weather-dependent adventure sport, and safety is always our highest priority.
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If flying cannot take place due to unsuitable weather conditions, OrangeLife may postpone or reschedule the flying portion of the course.
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Course fees will not be refunded due to weather-related interruptions.
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Accommodation and meals are charged separately and remain payable for the duration of the participant’s stay, irrespective of weather conditions. No refund will be provided for accommodation, meals, or any services already utilised during weather delays.
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Participants who choose not to extend their stay may complete the remaining training within 12 months of the original course date, subject to instructor availability, weather conditions, and batch availability. Accommodation and meal charges for the future visit will be payable separately.
5. Medical Reasons
If a participant is unable to attend due to illness or injury before the course begins, a valid medical certificate must be submitted. OrangeLife may offer a reschedule at its sole discretion. Refunds will generally not be provided.
6. Refund Processing
Any refund approved by OrangeLife will be processed within 7–14 working days using the original payment method.
